Best 322 Customer Service Tools of 2025

EmotionSense Pro is an emotion AI tool that analyzes emotion expressions and cognitive states in Google Meet calls in real time, providing valuable insights for better communication.

Pylon is a support platform designed specifically for B2B companies. It integrates features such as tickets, chat windows, knowledge base, AI support, customer portals, and more, with the aim of improving customer support efficiency and quality.

Tragal AI is a platform that allows businesses to create custom AI agents to handle customer support, scheduling, lead generation, and knowledge management, without any technical expertise.

Blobfish AI is a call center training software based on voice AI, helping operators improve their skills through real-time feedback and simulated calls. The product has detailed background information and focuses on improving customer service efficiency and quality.

Vocea is an AI voice assistant designed specifically for service providers. By automating phone appointments, schedule confirmations, and real-time updates, it saves time, reduces missed appointments, and provides better customer experiences. Its main strengths lie in simplifying the appointment process, avoiding duplicate bookings, and providing real-time calendar synchronization.

Pluno for Zendesk is an intelligent plugin that helps improve customer satisfaction and simplify the management of upgrading tickets. It can automatically track changes, monitor SLAs, and reduce back-and-forth communication between customer service agents to ensure everyone stays synchronized.

Reflectio is a real-time feedback tool developed by Emmanuel Taiwo to help service businesses improve service quality through instant feedback. This tool helps users collect feedback data and improve business performance through detailed analysis and reporting.

EHVA.ai is an artificial intelligence phone conversation system that combines heart and science, capable of achieving any goal while providing AI-based phone calls for sales and customer service. It also has non-conversational features that can greatly enhance the productivity and accuracy of human colleagues.

Productlane is a customer support and feedback system built on Linear, supporting customer service through Slack, email, and widgets, and integrating all channels in one unified portal. It helps you set priorities precisely via linear.

Jokey is a powerful user feedback tool that helps businesses better understand user needs and optimize product design by talking to users and collecting feedback. Its positioning is to help users create products that users love.

Listen Labs is an AI-powered customer research platform that uses AI-led interviews to help businesses quickly collect and analyze customer feedback. Its main advantage is its ability to provide actionable market insights in a short time, reducing the time and effort required for traditional research and helping businesses make quick decisions. The platform supports multiple languages and has an automatic translation function, making it suitable for global markets.

Cenote is an AI-powered patient intake automation platform for healthcare institutions. It optimizes patient information processing workflows through intelligent technology, reducing the administrative burden on healthcare professionals and improving work efficiency. Cenote's core advantage lies in its powerful AI capabilities, which can automatically categorize files, detect missing data, extract and store data, and automatically handle insurance authorizations. The platform aims to help healthcare institutions stay ahead in digital transformation, enhancing patient experience and operational efficiency. Cenote's pricing and specific positioning are not clearly stated on the page, but its goal is to provide healthcare institutions with an efficient and seamless solution.

Orango AI is a product focused on improving user activation rates and reducing churn. It uses AI technology to guide users through complex workflows, helping them quickly familiarize themselves with product features. This product is suitable for various SaaS platforms, significantly reducing the burden on customer support and improving user experience through intelligent recommendations. Its main advantages include high automation, easy integration, and powerful user behavior analysis capabilities. Orango AI offers various pricing plans to meet the needs of businesses ranging from startups to large enterprises.

Beyond Presence is a company focused on leveraging digital twin technology to create human-like conversational experiences. Its core product is interactive conversational avatars capable of highly realistic real-time dialogue. This technology simulates human appearance, voice, and behavior, providing businesses with a novel customer service, sales, and training solution. It not only reduces labor costs but also enables 24/7 uninterrupted service, improving customer satisfaction and loyalty. Furthermore, the product supports multiple languages, meeting the needs of users in different regions globally. Beyond Presence's product is positioned to provide businesses with efficient, personalized, and innovative digital interaction tools. Its pricing strategy is flexible, including free trials and various packages such as personal, professional, business, and enterprise plans to cater to clients of different scales and needs.

GaliChat is an advanced AI-powered intelligent customer service tool that provides businesses with a seamless customer experience and lead generation through customizable AI agents. Based on the latest AI and natural language processing technologies, it can understand and answer user questions in real time. Its main advantages include significantly reducing customer support costs, improving response speed and accuracy, and supporting multiple languages and quick deployment. GaliChat is positioned as a highly efficient customer service solution for small and medium-sized enterprises, offering a free trial and paid upgrade options to meet more complex needs.

Crosshatch is a platform focused on hyper-personalized experiences. It allows users to easily share their preferences and historical data, providing enterprises with deeply customized services. The importance of this technology lies in its ability to go beyond traditional clickstream data, leveraging the user's complete context to create more relevant and impactful personalized experiences. Key advantages of Crosshatch include robust privacy protection, a quick user onboarding process, and real-time experience updates. It primarily targets enterprise users, helping them improve user engagement and conversion rates through personalized services. Pricing is on a paid model, with specific costs customized based on enterprise needs.

Myra is an intelligent voice AI assistant focused on commercial services. Using real-time dialogue technology, it supports multiple Indian languages, quickly responding to and processing customer inquiries and business requests from various industries. Its key advantages are its efficient multilingual interaction capabilities, quick response times, and flexible deployment. Suitable for various commercial scenarios such as restaurant order management, hotel bookings, and real estate consultations, it significantly improves customer service efficiency and experience. Myra uses a pay-per-minute model, costing 5 rupees per minute, and offers a free trial, allowing businesses to experience advanced AI technology and optimize workflows at a lower cost.

Chikka.ai is an AI product focused on helping businesses gain deep customer insights. It uses intelligent voice interview technology to simulate real conversations, quickly collect large amounts of customer feedback, and automatically distill valuable insights. The product's main advantages include efficient data collection capabilities, multilingual support, and strong privacy protection features. It is suitable for businesses of all sizes, from startups to large enterprises, allowing them to quickly understand customer needs and optimize products and services. The product currently offers a free trial, and users can choose a suitable pricing plan based on their needs.

Voicepanel is a leading AI user research platform designed to help businesses collect user feedback quickly and efficiently. Through automation and intelligent features, it streamlines the traditionally time-consuming user research process into a matter of minutes. Core technologies include natural language processing, multilingual support, dynamic questionnaire design, and real-time data analysis, enabling businesses to quickly identify product issues, optimize user experience, and accelerate product iteration. Voicepanel's main advantages are its efficiency, flexibility, and deep insights, making it suitable for businesses of all sizes in product development, market research, and user feedback collection. Pricing is subscription-based, with specific costs depending on business needs and feature selection.

Noet is an AI-powered customer support platform designed to revolutionize the traditional customer experience through intelligent, personalized support services. Leveraging advanced AI technology, it offers 24/7 intelligent voice and chat support, enabling real-time analysis of customer sentiment and intent, and providing omnichannel support across email, phone, and platforms like WhatsApp, LinkedIn, and Instagram. This innovative approach not only improves problem-solving efficiency but also enhances customer satisfaction through proactive care and problem prevention. Noet marks a new era of intelligent customer support, providing businesses with a highly efficient and intelligent solution to stand out in a competitive market.

Riviera is an AI-powered voice platform designed specifically for the hotel industry, aiming to enhance customer experience and optimize hotel operational efficiency through intelligent voice interaction. It supports multilingual conversations, enabling quick responses to customer inquiries and handling requests such as reservations and room service. It also offers personalized service through data analysis. Using advanced AI technology, Riviera reduces manual intervention, lowers operating costs, and helps alleviate employee workload, especially during peak seasons. The product stems from the digital transformation of the hotel industry and the increasing customer demand for service immediacy and personalization. Pricing and specific positioning are customized based on hotel size and needs.

FeedbackStream is an AI-powered customer interview tool designed to help businesses efficiently collect customer feedback. By automating the interview process, it quickly delivers deep insights, bypassing the cumbersome processes of traditional interviews. This product simulates real interviews using AI technology, enabling conversations with hundreds of customers simultaneously, providing instant insights and analysis. FeedbackStream is suitable for businesses that want to gain a deep understanding of customer needs, helping them optimize products and services. The free plan offers basic functionality, suitable for startups or teams with limited budgets, while the premium plans are suitable for businesses that need more interview credits and features.

Sendbird AI Customer Service is an AI solution focused on enhancing the quality of customer service for businesses. It enables 24/7 uninterrupted customer support through intelligent AI agents that respond swiftly to customer needs, improving customer satisfaction. The product supports omnichannel deployment and can be integrated into various customer support software, helping businesses optimize their service processes and reduce operational costs. Its key advantages include high scalability, a powerful AI engine, data security, and flexible customization capabilities, making it suitable for businesses requiring efficient customer service.

AppReply is a tool specifically designed for app developers and operations personnel to automate the management of responses to app store reviews. It integrates with the official APIs of Google Play and Apple App Store to allow for real-time monitoring and automatic replies to user comments. Utilizing AI technology, it generates responses that match your brand style, helping developers save time and enhance user satisfaction. Main advantages of AppReply include user-friendliness, no programming skills required, fast integration, and compliance with app store regulations. It is suitable for app teams of all sizes, from startups to large enterprises, enhancing app ratings and user engagement through automated responses.

Aneta is an AI platform focused on enhancing employee engagement. It assists modern teams in uncovering hidden issues, aligning with objectives, and turning feedback into tangible progress through AI-driven surveys, actionable insights, and seamless automation. Aneta is not just a tool; it is key to building a workplace where people feel heard, valued, and can thrive. Founded by Bilal Harouchi, it aims to change the current focus of enterprises that often prioritize customers while neglecting employees. Pricing and specific positioning are not explicitly mentioned on the page.

PLG OS is a user feedback collection and analysis platform that offers customizable feedback components, real-time analytics, and notifications to help businesses better understand user needs, thereby optimizing their products and services. Its key advantages are high customizability and ease of use, allowing users without technical backgrounds to quickly deploy feedback forms. PLG OS is designed as a simple yet powerful tool for product-led growth (PLG) companies to support their product iterations and boost user engagement. Currently, PLG OS offers a free trial, making it ideal for startups and companies looking to improve product user experiences.

Outpost is an online platform that allows users to engage in real-time conversations with top industry experts for professional advice and feedback. The main advantage of this platform is its ability to swiftly connect users with experts, providing instant feedback and recommendations that facilitate progress in career development, product design, technical consulting, and more. Outpost aims to break down the barriers of traditional consulting, enabling users to access high-quality professional services at a more affordable cost. Prices vary depending on the type of service; for example, resume reviews are priced at $20, while UI/UX reviews are $50, positioning Outpost as a provider of efficient and convenient professional consulting services.

Neuradocs is a community channel automation assistant that connects to knowledge bases and provides instant, accurate responses. Leveraging AI technology, it manages and responds to customer inquiries based on existing content, suitable for platforms like Slack and Discord, helping businesses enhance customer support and engagement. Key advantages of Neuradocs include high accuracy in responses, quick issue resolution times, and the ability to build knowledge graphs, thereby improving customer service quality.

Ask Dovetail is an AI customer insights tool integrated within Slack and Microsoft Teams, capable of transforming customer feedback into real-time insights, helping businesses directly listen to customer voices during the product decision-making process. The product employs AI technology to analyze conversations, documents, and survey results, providing real-time trend insights that assist businesses in optimizing product roadmaps, improving sales strategies, tracking customer success, and precisely targeting markets. Key advantages of Ask Dovetail include instant feedback, data-driven decision support, and the ability to protect sensitive customer data.

eSelf AI is a platform that offers personalized global AI interaction, enhancing brand influence through real-time AI engagement, supporting multilingual communication, and creating unique, immersive experiences. Key benefits of the product include easy scalability, multilingual connectivity, and personalized global coverage. Background information indicates that it aims to assist businesses in achieving more efficient customer interaction and market expansion through AI technology. Specific pricing and positioning details are not provided on the website and may require further contact with the sales team.